Privacy & Policies
This page provides general information about website privacy, the use of this website, social media and reviews, crisis support, and how to raise a concern about my services.
Website Privacy
This website collects basic information, including information submitted through the contact forms and standard cookie or website-analytics data. this information may be used to respond to inquiries and understand how the website is being used.
Please do not share personal health information or detailed information about what you are experiencing through this website, email, or the contact form.
Clinical records, where applicable, are maintained separately in a secure electronic health record system and handled in accordance with applicable privacy legislation and professional requirements. Brief records may also be kept related to consultation inquires and consultations, even if we do not move forward with ongoing therapy.
For privacy-related questions, please contact: rachel@true-northcounselling.ca.
Ontario’s privacy regulator explains that PHIPA governs the collection, use, and disclosure of personal health information by health information custodians.
Building Security Camera’s
The commercial building where True-North Counselling is located used security cameras in certain common areas, including near the building entrance and stairwell. These cameras are operated by the building owner or property management and are separate from True-North Counselling.
There are no security cameras inside the True-North Counselling office or therapy space. Client’s may be visible on building security footage when entering or leaving the building.
Terms of Use
The information on this website is provided for general informational purposes only. It is not intended to replace medical, psychological, mental health, legal, or other professional advice.
Viewing this website, submitting a contact form, or sending an email does not establish a therapeutic relationship. A therapeutic relationship begins only after the required consent process has been completed and an appointment has been confirmed.
Crisis Support
This website, contact form, and email inbox are not monitored continuously and are not appropriate for emergencies or crisis support.
If you are in immediate danger or need urgent emergency assistance, call 9-1-1 or go to the nearest emergency department.
If you are thinking about suicide or are concerned about someone else, call or text 9-8-8. Canada’s 9-8-8 Suicide Crisis Helpline is available 24 hours a day, seven days a week.
Social Media, Reviews & Testimonials
To help protect your privacy and confidentiality, please do not post reviews or testimonials about my services.
The Ontario College of Social Workers and Social Service Workers (OCSWSSW) does not permit registrants to use endorsements or testimonials in advertising. This requirement helps protect client confidentiality and maintain appropriate professional boundaries.
Posting publicly about your experience may identify you as a current or former client. Information shared online may also remain publicly accessible for an extended period of time.
Will I respond to a review?
To protect confidentiality, I will not respond in a way that confirms or denies whether someone is, or has been, a client. This applies across review websites, social media platforms, and other public forms.
If you have a concern you would like addressed, please contact me directly so we can work through it together.
Complaints & Concerns
Your right to ask questions, provide feedback, or raise a concern is important. You are welcome to contact me directly if there is something about my services that you would like to discuss.
You also have the right to contact Ontario College of Social Workers and Social Services Workers (OCSWSSW) if you would prefer to raise a concern with my regulatory body.
The College regulates registered social workers and registered social service workers in Ontario and has a formal complaints process available to members of the public.
You can find information about the complaints process through the College’s website: ocswssw.org
You may also contact the College at:
Phone: 416-972-9882
Toll-free: 1-877-828-9380
Email: investigations@ocswssw.org